We currently deliver to the United States, including Alaska and Hawaii; selected destinations throughout Europe and the United Kingdom; and the following international markets:

Australia, Canada, Hong Kong SAR, Israel, Japan, Macao SAR, Mexico, New Zealand, Singapore and South Korea.

For the complete current European list, see our Shipping & Delivery Policy. If your country is not available during checkout, we do not currently ship there.

Yes. Shipping is free to every destination currently supported by our checkout. “Free shipping” does not mean that we deliver to every country worldwide.

Orders are normally processed and dispatched the same day or within 1 business day. Business days exclude weekends and public holidays.

These estimates begin after dispatch and are not guarantees. Customs, holidays, weather, local conditions and carrier disruption can cause delays.

Yes. Orders arrive in a plain, securely sealed outer parcel without adult imagery or explicit product descriptions. All products from an order normally travel together in one parcel.

Where supported by the payment provider, billing information is also presented discreetly.

We email tracking information after dispatch. You can follow the shipment through our Track Your Order page.

International orders may have an international tracking number for the first part of the journey and a local tracking number after handover to the destination-country carrier.

Tracking can take several days to appear after dispatch or to update following a carrier handover. A temporary gap does not necessarily mean the parcel is lost.

If tracking remains unchanged unusually long or the estimated delivery window has passed, email us with your order number.

We review the international and local tracking records, contact the relevant carriers when needed and investigate the latest confirmed location. If loss in transit is confirmed, we offer a replacement or refund.

First check the delivery area, mailbox, safe places, household members, neighbours, building reception, delivery notices and the local carrier.

We will then review both tracking records and request proof of delivery where available. If carrier error or delivery to the wrong address is confirmed, we offer a replacement or refund. If the tracking records and available proof confirm delivery to the address supplied at checkout, the parcel is considered delivered, except where applicable law requires otherwise.

Email support@dirtytoyz.com immediately. We will try to help, but an address change cannot be guaranteed after processing or dispatch.

If an incomplete or incorrect customer-provided address causes a failed delivery or return, additional reshipping costs may apply.

For deliveries to the European Union, applicable VAT is included in the displayed price or collected at checkout.

For other destinations, local import duties, taxes, brokerage or handling fees may apply. They are set by local authorities or carriers and are normally the customer’s responsibility. Review the full details in our Shipping Policy.

Yes, but only before dispatch. Because we process orders quickly, contact us immediately. Once the parcel has shipped and is in transit, the order can no longer be cancelled.

Where a statutory or approved change-of-mind return applies, the product must remain unused, complete and in its original factory-sealed or tamper-evident packaging.

You may carefully open the plain outer delivery parcel. However, once the individual product’s hygiene seal has been broken, it normally cannot be returned for a change of mind.

Consumers in the European Union, United Kingdom and other jurisdictions with equivalent mandatory rights may notify us of withdrawal within 14 days after receiving the goods.

Send a clear statement by email or use our optional withdrawal form. Eligibility and return conditions are explained in the Right of Withdrawal Policy.

Contact us within 14 days after delivery. Include your order number, a short explanation, clear photos of the product and packaging, and a short video where useful.

After review, we offer a replacement or refund according to your preference and the circumstances.

Approved refunds are returned to the original payment method. Our normal processing time is 5–10 business days, although your bank or payment provider may need additional time to display the funds.

The customer pays the direct return cost for an eligible change-of-mind withdrawal. DirtyToyz covers reasonable return costs when a return is required for a confirmed damaged, defective or incorrect product.

Never return an item before contacting us and receiving instructions. See the full Returns, Refunds & Cancellations Policy.

Yes. You must be at least 18 years old or the higher legal age of majority in your jurisdiction. We do not sell to minors.

Select a product and any available options, add it to your cart, review the cart and proceed to checkout. Enter accurate contact and delivery information, select an available payment method and complete the order. We will email an order confirmation.

Available methods may include Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay and USDC. Availability depends on your country, currency, device and payment-provider approval.

Payments are processed through Shopify and authorised payment providers using industry-standard security controls. DirtyToyz does not store your full card details.

Where supported by the selected provider, the billing information is presented discreetly.

Discount codes normally cannot be applied retroactively after checkout. Contact support with your order number and the code, and we will check whether anything can be done, but an adjustment is not guaranteed.

Yes. Products from the same order normally ship together in one discreet parcel.

Our range includes fantasy and monster dildos, tentacle toys, masturbators, vibrators, butt plugs, grinders, extenders and other adults-only products. Availability, sizes, materials and features vary by product.

Materials vary across the catalogue. Always review the individual product description and supplied instructions before purchase and use. We do not assume that every product is made from the same material or carries the same certification.

Follow the product instructions. A water-based lubricant is generally the safest default for silicone toys. Avoid silicone- or oil-based lubricants unless the product instructions specifically confirm compatibility.

Follow the manufacturer’s cleaning and care instructions. Unless stated otherwise, use mild soap and warm water, rinse thoroughly and allow the product to dry completely before storage.

Store products separately in a clean, cool and dry place. Avoid harsh chemicals, extreme heat and prolonged direct sunlight.

• Read all supplied instructions and warnings.
• Inspect the product for damage, tears, cracks or exposed components.
• Confirm that the lubricant and cleaning products are compatible.
• Stop immediately if use causes unexpected pain, injury or irritation.

Website information is not medical advice. Consult a qualified healthcare professional if you have a health concern.

We use information as necessary to process orders, deliver parcels, provide support, protect the store, comply with legal obligations and send permitted communications. We do not sell personal information or provide it to advertisers for their independent marketing.

Read our full Privacy & Cookie Policy.

If you subscribe or otherwise provide lawful permission, we may send marketing emails. Every marketing email includes an unsubscribe option. Essential order and delivery messages are not marketing.

DirtyToyz does not currently send marketing SMS messages.

Email support@dirtytoyz.com. Include your order number where relevant. Email is our official customer-support channel; we do not provide support by telephone or SMS.