Frequently Asked Questions

We offer a wide range of adult toys, including vibrators, squirting dildos, ejaculating vibrators, fantasy and monster dildos, dildos with tentacles, canine toys, equine dildos, double ended dildos, anal toys, BDSM gear, and more. We have products suitable for individuals and couples, and we offer a range of styles, materials, and prices to suit every need and budget. Note that we are constantly adding new products and categories, so check our site often so you don't miss out on our offers.

Yes, all of our products are made with high-quality, body-safe materials, and are rigorously tested for quality and safety. We only carry products from reputable brands, and we take great care to ensure that every product we sell meets our high standards for safety and quality.

Following these care instructions will help keep your adult toys in good condition and reduce the risk of injury or infection during use:

• Clean with antibacterial soap before and after use. Avoid using harsh chemicals that can damage the material.
• Store properly: Store the toy in a cool, dry place, away from direct sunlight and moisture. Also, you can put it in a storage bag to protect it from dust and debris.
• Check for damage regularly: Regularly inspect the toy for any cracks, tears, or other signs of damage.
• Battery maintenance: If the toy requires batteries, remove them when not in use to avoid any leakage and damage to the toy.

- We recommend any water-based lubricants for any of your pleasure products. Please avoid using silicone-based lubricants with any of your silicone-made pleasure products as they compromise their structural integrity. Fortunately, silicone-based lubricants are safe when used with a condom! Avoid using oil-based lubricants as they can break down certain materials and cause damage to the toy.

Notice to customers: DirtyToyz is an online store for adult products and its products are intended for adults only. In line with local laws, we do not sell to individuals under 18 years old. By using our website, you declare that you are of legal age to purchase adult items. If you are below 18 years, we request that you do not use our website and look for products that are suitable for your age. Thank you for your comprehension and cooperation.

To buy the product(s) you've selected, click the "Add to Cart" button. After you've chosen all your desired items, click the "Proceed to Checkout" button to enter the necessary information. Select your preferred payment method and enter your information, including the option to leave us a comment if you'd like. After you've placed your order, you will receive a confirmation email automatically.

Unfortunately, it's not possible to add your discount code after your order has been placed. But, please reach out to our support team by contacting or emailing them at support@dirtytoyz.com with your discount code and order number, and they will be happy to assist you further!

Once your order has been placed, your payment will be processed through your credit card or PayPal account. Our ordering system is automatic, so your order will be quickly processed and sent to our shipping department. Unfortunately, we are unable to cancel orders due to the large number of orders we receive daily. Please be cautious when placing your order.

All payment data submitted during checkout is encrypted and secure - www.dirtytoyz.com is PCI-DSS (Payment Card Industry Data Security Standard) compliant and SSL enabled. Shop with confidence and peace of mind!

We ship to the USA, CANADA, the UK, AUSTRALIA, NEW ZEALAND, ASIA, and EUROPE (including all countries outside the European Union).

We are happy to offer free international shipping to all countries around the world. However, due to ongoing customs issues, we have had to temporarily suspend shipments to the following destinations:

• Africa;
• South America;
• Mexico;
• Saudi Arabia;
• United Arab Emirates;
• Thailand;
• Vietnam;
• Malaysia;
• India;
• Maldives;
• Russia;
• Israel.

• USA/EUROPE/UK/ASIA: 8-15 business days;
• CANADA, AUSTRALIA, NEW ZEALAND, HAWAII, ALASKA: 10-20 business days;
• REST OF THE WORLD: 15-25 business days.

Keep in mind that very often shipments arrive earlier than expected!

We aim to dispatch our shipments as quickly as possible. This usually happens within 1-2 business days.

We are very proud that, unlike our competitors, we offer FREE worldwide shipping, without exception!

• You can request to change the shipping address before the order has been shipped;
• If the order has already been shipped, it may not be possible to change the address.
• Contact our customer support team as soon as possible if you need to change the shipping address.

• You can track your order by logging into your account and checking the order status;
• A tracking number will be provided in your shipment confirmation email;
• You can also track your order on the carrier's website using the tracking number.

If you are ordering from the European Union, please be advised that we are required to collect and pay a 20% Value Added Tax (VAT) on your behalf for all orders shipped into your country. This tax is mandatory and must be paid to ensure the timely and compliant delivery of your order. Thank you for your understanding. All other fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

It’s not uncommon for NO tracking information to show until your package has been scanned in by the respective carriers. It might remain “blank” for up to a week after you receive your tracking link. But if your order was placed more than a week and there is still no information on your tracking number, please contact us.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

Due to the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety, and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. All the orders go through multiple quality check processes before they are delivered to you, so we ensure that the quality of the product being delivered to you is of the optimum standard. If, for any reason, this is not the case, then please contact us at support@dirtytoyz.com, and we will work with you. Each case is addressed separately to provide a personalized experience.

• Check the order tracking information to see if there are any updates;
• Contact the carrier to inquire about the status of your shipment;
• If there are any issues with the delivery, contact our customer support team for assistance.

• If you receive a damaged item, contact our customer support team immediately;
• Provide a description of the damage and include photos if possible;
• We will assist you with a replacement or refund.

The unfortunate possibility of porch theft cannot be ruled out as the delivery status shows that your order was received, however, it cannot be located. Dirty Toyz takes each case seriously and will offer assistance, but cannot be held responsible for lost or stolen packages. It is suggested to file a complaint with the postal service or delivery company, but you can contact us if you have any further concerns. Every situation is approached on a case-by-case basis for a personalized solution.