Contact Information

Real humans, discreet help

We don’t bite. Unless you ask nicely.

Questions about an order, delivery, product or return? Email is the fastest way to reach the DirtyToyz support team.

Order supportTracking investigationsDiscreet communication

How to contact us

Support emailsupport@dirtytoyz.com
Best forOrders, products, shipping & returns
PrivacyConfidential requests & data rights

Email is our official support channel. Please write from the email address used for your order whenever possible.

Help us solve it faster

Including the right details helps us investigate without unnecessary back-and-forth.

  1. Order number: include it in the subject line or message.
  2. Clear description: explain what happened and what resolution you need.
  3. Tracking details: include international and local tracking numbers when relevant.
  4. Photos or video: attach clear evidence for damage, defects or incorrect items.

Do not send full card numbers, passwords, account credentials or other unnecessary sensitive information by email.

What we can help with

Topic Useful information
Order changes or cancellation Contact us immediately. Cancellation is possible only before dispatch.
Tracking or delivery Order number plus international and local tracking numbers.
Damaged or defective item Order number, short explanation, clear photos and a video where useful.
Return or refund Product, reason and photos showing the hygiene seal remains intact where applicable.
Privacy request Use the subject “Privacy Request” and tell us which right you want to exercise.

Company information

Trading name DirtyToyz
Legal entity ROSPRO 2018 LTD
UIC/EIK 205046434
VAT number BG205046434
Registered address bul. Nikola Petkov 13, ap. 18, 6100 Kazanlak, Bulgaria
Official email support@dirtytoyz.com

Ready when you are.

Send your message and include the details above so we can help efficiently.

Email DirtyToyz Support

Prefer the contact form? Open it here.

Last updated: July 19, 2026